Coordinator, Business Operations I

Job Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Aid property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Aid Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Minimum Requirements And Qualifications

• High School Diploma
• Computer Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• Experience: One year of general office experience, One year of customer service experience

Travel Requirements

No Travel required

How You'll Be Rewarded

• Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, volunteer time off, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, employee assistance program.