Coordinator I, Asset Protection Officer

Job Summary

The Coordinator I, Asset Protection Officer will assist with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors.

Essential Functions

• Establishes positive partnerships with store personnel to assist in supporting an atmosphere of enthusiastic customer awareness, with emphasis on fast, friendly, and excellent customer service.
• Maintains the checkout area of the store for consumer fraud, associate dishonesty, and compliance with correct cash handling and cash register policies and procedures.
• Oversees throughout the store to check shrink control, external loss, and customer service.
• Apprehends shoplifters following Goodwill policies and State and local laws. Cooperates with, and responds to requests made by Police Departments, courts, and other law enforcement agencies, as directed by the Loss Prevention Manager.
• Aids in the performance of Asset Protection related inspections. Submits work orders to maintain physical security such as CCTV (Closed-Circuit Television) equipment, anti-theft equipment, and the intrusion alarm system.
• Conducts inspections to ensure compliance with all policies related to shrink control, cash handling and physical security. Documents all violations and communicates with Store and Risk Management teams.
• Prepares and maintains proper documentation. Communicates with, and trains store employees on all aspects of asset protection and related issues.
• Reports on all incidents of unsafe store conditions to Store and Risk Management teams. Takes immediate action to report and remedy any imminent safety hazard.

Qualifications

• A High School diploma or equivalent is preferred.
• 1-3 years of Retail Asset Protection experience.
• Knowledge of Company Asset Protection and interviewing policies and procedures.
• Basic knowledge of law enforcement.

Physical Requirements

• Continuously (5-8 hours): Lifting Heavy (45 lbs & over) - Occasionally, Pushing/Pulling - Frequently, Reaching Above Shoulder - Occasionally, Twisting - Occasionally, Bending - Occasionally, Kneeling/Crawling - Occasionally, Squatting - Occasionally, Climbing Use of legs only (stairs) - Occasionally, Using hands/fingers - Frequently, Fine manipulation - Frequently, Repetitive movements - Continuously, Walking - Frequently, Standing - Occasionally, Sitting - Occasionally, Speaking - Frequently, Hearing - Continuously, Vision (close, distant, depth perception) - Frequently, Vision (hands/fingers) - Frequently, Vision (walking/standing/sitting)

Job Title

Coordinator I, Asset Protection Officer

Dept Number

9220