Asset Protection Coordinator

Primary Job Duties & Responsibilities

• Provides attentive, friendly customer service.
• Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products.
• Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected.
• Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Safeguards use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

Required Qualifications

• Physical abilities to support the essential functions of the role as listed above.
• Able to stoop, kneel, or crouch, and able to reach or grasp objects, including objects on lower shelves.
• Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.
• Excellent observational skills and able to recall and describe detailed facts.
• Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Able to communicate effectively, both verbally and in writing.
• Able to prepare and submit external theft reports as needed.
• Able to communicate effectively with both Asset Protection and Store Leadership Teams.
• Work a flexible schedule that will include nights and weekends.

Preferred

• Equivalent Experience
• High School Diploma or General Equivalent Development (GED)
• 1 to 3 Years Experience