Coordinator, Home Support On-Call

About the role

We are hiring an On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

How You Will Make An Impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What We Offer

• Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• A "career for life" approach to professional and personal development for our greatest asset; our employees.
• Free onsite parking at all of our communities and corporate offices
• A culture of diversity and inclusion, which builds on our values, vision, and mission.
• Gated community with 24/7 security.
• Discounted meals in our restaurants.

What You Will Need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• High school graduate or equivalent required. Associate degree preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Location: Maris Grove by Erickson Senior Living, Glen Mills, Pennsylvania.

Compensation: $18.00 per hour, plus stipends.