Coordinator, High Jewelry - The Landmark, NYC

Key Responsibilities

• Cook up all pre-appointment logistics to ensure a seamless client experience, including product sourcing, transfers, and availability for client appointments.
• Partner with Merchandising, Product Control, Transportation, and Sales teams to facilitate timely product movement and ensure all requested pieces are prepared for presentation.
• Collaborate with Concierge and Hospitality teams to reserve private salons, arrange amenities, coordinate store experiences, and facilitate special requests.
• Support Private Client Advisors during appointments through product management, floor navigation, and cross-functional partnership to ensure flawless execution.
• Manage post-appointment deliverables including valuations, product presentations, product information sheets, invoices, and other client-facing materials.
• Clock in sales transactions and support client purchases in partnership with the Private Client team.
• Maintain client wish lists, purchase preferences, and product interests to support future client development opportunities.
• Aid in gifting initiatives, special occasions, holiday programs, and personalized client touchpoints.

Sales & Floor Support

• Support the daily presentation and maintenance of High Jewelry and Masterpiece displays.
• Provide floor coverage and operational support as business needs require.

Client Development & Relationship Management

• Partner with Private Client Advisors on client outreach initiatives and relationship-building activities.
• Support reservation bookings, gifting experiences, event follow-up, and personalized client engagement opportunities.
• Maintain accurate and comprehensive client profiles, including preferences, milestones, family information, special dates, and biographical details.
• Aid in client event preparation, attendance tracking, and follow-up activities.

Systems & Data Management

• Maintain accurate records and reporting through Tiffany's clienteling and operational platforms, including: Salesforce & Brilliance.
• Update and maintain client profiles and contact information.
• Record client appointments and interactions.
• Track outreach activities and event participation.
• Document client preferences, special dates, and relationship-building opportunities.
• Monitor sales order status and fulfillment.
• Track shipment and delivery details.
• Manage order-related client communications.
• Monitor repairs, invoices, and transaction documentation.

Required Qualifications

• 2–4 years of experience in luxury retail, hospitality, client services, sales support, or executive coordination.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to operational excellence.
• Excellent verbal and written communication skills.
• Demonstrated ability to build collaborative relationships across multiple business functions.
• Proficiency in CRM platforms, Microsoft Office Suite, and clienteling systems.
• Passion for luxury service, client experience, and relationship management.