Client Advisor, Jewelry - Flagship, NYC

Essential Job Responsibilities

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for jewelry.
• Work as a team with management and colleagues to achieve personal and department goals.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Maintain and grow existing clients and reach new prospects.
• Actively engage with clients, promoting the brand history, product lines and discovering their needs.
• At a minimum, must meet sales objectives for any given month, quarter and year.
• Share knowledge and motivate peers to promote jewelry.
• Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an on-going relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale to include accurate warranty completion and cleaning/sizing/setting of the watch.
• Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
• Be professional, approachable, knowledgeable, and gracious in all interactions.
• Strive to be a customer service oriented to ensure a positive shopping experience that is best in class.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Attend training sessions to increase product knowledge.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.