Client Advisor - Flagship, Las Vegas

About the role

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. This includes creating an inviting and elevated environment for discerning clients, demonstrating outstanding product knowledge, and developing long-term relationships through strategic follow-ups and the use of CRM tools.

Responsibilities

• Create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Create a relationship with the client: Greet the client when they enter the store, listen to their needs, and ask discovery questions.
• Demonstrate outstanding product knowledge to educate the client and address their needs.
• Understand available inventory within the store and at other Tourneau|Bucherer locations.
• Create excitement with the client about the product.
• Ultimately gain the client's trust by explaining the value of being a Tourneau|Bucherer client and leveraging available tools like the CRM system, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing to support making the sale.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an ongoing relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale:
• Process payment accurately and in alignment with policy, partnering with the Operations Department as applicable.
• Complete warranty information.
• Work with the Service Department on sizing, cleaning, and setting the watch.
• If required, gift-wrap and prepare for shipment.
• Follow-up with the client on the purchase.
• Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
• Attend training sessions to increase product knowledge.
• Partner with the Service Department, as applicable, to ensure a positive client experience, which includes escorting customers to the Service Department, taking in repair orders if needed, assisting with customers picking up repairs, and meeting or exceeding sales objectives.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics, and objectives.

Qualifications

• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal, and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.