Client Advisor (NY Soho Flagship Store, USA)

Sales Generation

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
• Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
• Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
• Track and analyze the performance of VIC initiatives, making adjustments as needed to optimize results
• Organize and manage high-end events and experiences for VICs, ensuring a seamless and memorable brand experience

Customer Service

• Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion
• Maintain an 85% grading
• Lead by example; give tailor-made advice, listening customers' expectations and answering requests
• Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
• Resolve all customer service issues quickly and effectively

Operations

• Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
• Understand and properly execute all register functions pertaining to your role
• Maintain a neat and organized understock and stock room

Merchandising/Visual

• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Identify and communicate product concerns in a timely manner to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
• Follow all company policies and procedures

Requirements:

• Bachelor’s degree in related field preferred but not required
• Minimum 2 years retail experience within Luxury fashion is preferred
• Experience working with international brands is a plus

Skills:

• Extremely strong communication skills (verbal and written)
• Ability to meaningfully interact with clients and team
• Ability to multi-task in a dynamic environment, keen sense of current fashion trends and fashion sensibility within luxury segment
• Knowledge of Spanish is a plus

About the role:

We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.

Location: Soho, NY (USA)

Seniority: Middle Level