Client Style Advisor - SOHO

Mission

You will act as an ambassador for the brand in our flagship SOHO, NY store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission

• Provide excellent service through continued commitment to our service values and standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

Talent

• Excellent communication skills.
• Bi-lingual in English and Spanish a plus, but not required.
• Sales Experience ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Initiate contact and communication effectively.
• Motivated by being a great teammate with a common goal.
• Strong Clienteling skills and experience.

Presentation

• Must adhere to company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adhere to Security and Health and Safety regulations.

Additional Duties

• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during biannual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.

Pay & Benefits

Pay Band $24.00 to $25.00 per hour, dependent on experience & monthly sales commissions potential
Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Employee discount
Exclusive staff sales and sample sales
Flexible working/core hours
Maternity/paternity enhanced
Fitness membership (Classpass) and onsite yoga
Volunteer and Birthday leave
Employee referral bonus
Financial Wellbeing Support Services

Company Culture

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

Our Commitment

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.