Experienced Jeweler- Landmark
About the role
The New York Service Center Jeweler performs repairs and alterations for new and client-owned jewelry at the Tiffany & Co. Landmark store. The Jeweler works with all precious metals, including platinum, gold and silver as well as other specialty materials.
Responsibilities
- Perform repairs and alterations on all assigned orders according to Tiffany & Co. standards.
- Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed.
- Inspect all assigned orders for additional defects and note, repair or escalate as appropriate.
- Perform "specialty craft work" such as complex setting, enameling as appropriate to skill set and work mix.
- Maintain an organized bench and work space; request any needed parts, consumable materials, tools or supplies according to established procedures.
- Maintain an organized bench and work space; request any needed parts, consumable materials, tools or supplies according to established procedures.
- Maintain an organized bench and work space; request any needed parts, consumable materials, tools or supplies according to established procedures.
- Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
- Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
- Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement.
- Provide assistance as needed throughout the store; perform alternate craft work as needed and as capable.
- Assist administration with workflow management; participate in special projects.
Requirements
- High school diploma or equivalent.
- Minimum 5 years of experience.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work overtime as needed.
- Soldering and laser welding experience.
- Strong attention to detail.
- Customer service orientation.
- Ability to converse professionally with clients and have a professional appearance.
- Fluent English language skills - Reading, Writing, Verbal.
- Strong initiative and the ability to work without constant direction.
- Excellent organizational abilities to manage and prioritize multiple tasks.
- Demonstrated ability to identify and provide resolution for areas of improvement.
- Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management.
- Ability to work with cross-functional teams.
- Detail oriented ability to communicate effectively with different levels of management.
- Excellent organizational abilities to manage and prioritize multiple tasks.
- Ability to prioritize and work in a highly dynamic, fast-paced and team-oriented environment.
Qualifications
- Completion of Graduate Gemology degree or completion of courses Diamond setting experience.
- Tiffany & Co. product knowledge.
- Engineering ability.
- Fabrication or assembly experience.
- Basic computer knowledge.
Skills
- Knowledge of jewelry materials including metal assay and gemstone identification and sensitivity.
- Understanding of workshop safety and risk minimization.
- Ability to work with clients and client advisors to discuss clients' needs and issues.
Benefits
Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
Pay
The hiring range for this position ranges from $34 - $56 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
Schedule
The standard shift coverage is during store hours, including weekends.