High Jewelry Sales Assistant - Mansion

Main accountabilities/objective of the position

• Prepare and Assist in Private Viewing Appointments with the HJ Sales Team
• Prepare viewing rooms for client appointments ensuring all products and resources are ready for the viewing
• Support all hospitality elements of HJ appointments, including beverage service, lite bites etc.
• Interact with clients and provide exceptional service with the highest level of courtesy and professionalism
• Aid the HJ Sales team by bringing products to and from the viewing room during appointments
• Manage the client wishlist in the product management catalogue, capture relevant notes of the client’s product interests, and recap to the HJ Sales Team after the appointment
• Anticipate Sales Team and Client needs and act swiftly, decisively, and properly
• Hold the Cartier image by maintaining a professional demeanor at all times and acting as an ambassador of the Maison
• As needed, travel to local boutiques, events, or offsite locations with the HJ Sales Team to support bespoke appointments
• Support the HJ Sales Team in strategic business actions
• Follow-up and report on pending HJ deals using the opportunity management tool
• Support the HJ Sales team with client development actions as needed, such as creating wishlists, fulfilling gifting ideas, booking reservations etc.
• Support the HJ Sales Team with computer tasks such as expense reports, email proof-reading, printing etc.
• Handle client insurance valuation requests from the HJ Sales Teams in an accurate and timely manner
• Partner with all departments and colleagues to ensure an exceptional guest journey
• Consistently monitor and follow-up on client care-service matters leveraging the appropriate stakeholders
• HJ Operational support, knowledge, and compliance
• Set-up/break down High Jewelry product displays for opening and closing
• Conduct inventory counts as required
• Partner with Visual Merchandising in order to ensure correct displays, including adjusting displays when products are transferred out
• Within the Operations team to ensure all High-End pieces are tagged correctly and are in first-choice condition
• Update and maintain an active HJ library (i.e. Product News, Collection books etc)
• Submit transfer requests for High-End product and follow-up on all pending transfers to ensure arrival times are met
• Understand and comply with all Cartier security and operational procedures (i.e., product handling, inventory control, etc)
• Organize relevant logistics for shipping and hand deliveries
• Support the larger boutique with general operational and hospitality tasks as needed when not supporting HJ activities
• Develop a deep knowledge of Cartier, its creations and stories, as well as the luxury marketplace, industry news, and the competition

Qualifications

• Education: Educational background or commensurate experience in high-end retail or hospitality
• Supplemental education/credentials: With the GIA, Gem-A, FHH, or similar institutions are a plus
• Required Experience: A minimum of 2 years of experience in luxury retail, service, or hospitality
• Technical Skills/Abilities: Must be available to work retail hours including weekends and be able to travel domestically and internationally as needed, Strong computer skills, with proficiency in Microsoft software
• Has a strong service-oriented mindset
• Additional language skills: Mandarin, Spanish, Portuguese, Russian, and Arabic are a plus
• Personal Skills: Flexible, adaptable, and has a strong moral compass Maintains a strong sense of aesthetics and has a natural curiosity for the luxury industry, High Jewelry, and art Displays strong self-awareness and discernment Has excellent interpersonal and communication skills and can adapt well to various personalities Has strong situational and emotional intelligence Exudes positivity, openness, empathy, self-confidence, and determination Ability to project an approachable and professional image in personal appearance, manner, and demeanor