Coordinator - Group Desk Steady Extra

About the role

The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore.

Responsibilities

• Provide Supervisor with group reservations, group contacts, group master accounts, group billing, special requests, room assignment, issuing of coupons, distribution of keys, and answering questions pertaining to groups.
• Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner so as to represent and execute group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all upcoming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Work in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Requirements

• High school diploma or equivalent
• College degree preferred
• Two years of customer service experience
• Minimum of two years front office or hotel management experience at a luxury resort
• Proficiency in MS Office