Groups Coordinator

Essential Job Functions

• Ensure prompt, efficient reservation service is given for the booking of group reservations.
• Demonstrate good organizational skills to keep multiple elements in order.
• Receive inbound calls of inquiries and reservations.
• Follow up on calls, inquiries, tasks, etc.
• Accurately input group reservations in the proprietary computer system.
• Maintain working knowledge of island locations, routes, venues, and its policies.
• Maintain accurate records of group service files.
• Aid Manager with data inputting for forecasting and similar reports.
• Effectively work with Sales Team to execute and manage the contracted program on site.
• Check and process orders received via phone, email, fax, sales managers and or any other source.
• Book and reconfirm all outside vendors (Non-Roberts Products).
• Reconfirm reservations information with customer via phone recap, email, or fax.
• Effectively use the company proprietary system for service orders and reports (Fare Harbor, Hudson, Coach Manager).
• Create and maintain all required materials necessary for the onsite execution of program(s).
• Support function for Sales Managers.
• Adhere to all company and department policies, procedures, and deadlines.
• Meet with agents before and after contract development.
• Be able to provide guidance with routing, locations, vehicle restrictions, and requirements for group itinerary.
• Responsible for coordinating group tours and itinerary based on information collected from the client.
• Provide logistical expertise of routes and venues.
• Provide support for Sales Managers.
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