Group Room Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Windrose on Hudson - a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training, and professional achievement for a toast while engaging in the wellness of the pristine outdoors.

• 248 well-appointed guestrooms
• Over 70K square feet of state-of-the-art meeting & event space
• Three food & beverage outlets
• 62+ acres of trails, expansive fitness center, basketball, team-building, volleyball, and more

Responsibilities

• Prepare and maintain group room blocks and master accounts in the property management system
• Coordinate with Sales team to ensure all group details are prepared and set up for their arrival
• Set up billing patterns and ensure the accuracy of group billing and payments
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, rates, etc.
• Read, retrieve, communicate, and verify information including confirmation number to caller
• Input and retrieve data using a computer reservation system and utilize codes for efficiency
• Answer questions regarding hotel facilities and services, local attractions, directions, etc.
• Know, understand, and communicate applicable deposit and guarantee policies as requested
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out
• Interact with staff in a polite and respectful manner
• Other duties as assigned

Must be available to work a flexible schedule to include nights, weekends, and holidays.

Requirements

• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Pay

$24.00 - $25.00 per hour