Coordinator, Global & International Student Services

Department: Registrar's Office • Location: Eastern Campus • Full-Time Support Staff • Union Position

About the role

Provides and coordinates services tailored for global and international student groups. Ensures programs are compliant with College and governmental agencies. Performs a broad range of duties to increase the global and international student population and provides a comprehensive system of service delivery that is responsive to global and international students and the needs of the College community.

Responsibilities

• Develops, coordinates, implements and evaluates processes and services
• Reviews student applications and credentials and processes acceptance for global and international student populations
• Establishes and maintains all appropriate files
• Develops and coordinates international student recruitment and outreach strategies, including communication with prospective, current and former students, College employees, agents, and U.S. and non-U.S. higher education institutions and high schools, and other organizations likely to be viable sources of global and international students
• Attends and actively participates in global and international student recruitment events; composes and gives presentations locally to individuals or large groups regarding programs and services at College. Attends and facilitates information events for populations interested in College programs
• Maintains internal and external information and reporting systems to support and facilitate the operations of this specialized student groups which may include SEVIS and Ohio Department of Education and Workforce
• Anticipates and meets all students and stakeholder needs accurately, professionally, and with a commitment to customer satisfaction
• Serves as a Designated School Official (DSO) approved by Department of Homeland Security (DHS) to issue immigration documents and grant immigration benefits to students in F-1 visa status
• Advises and assists global and international students regarding all admissions requirements and non-immigrant compliance issues, such as visa adjustments, employment, travel, and re-entry into the country
• Participates in the New Student Orientations and other activities related to global and international students; works collaboratively to plan programs that enhance international education at College
• May audit global and international students quarterly as required by federal regulations
• May issue I-20 forms consistent with College policies and procedures and U.S. government regulations
• May serve as an intermediary in establishing open accounts for students on an F-1 visa
• May provide functional supervision to part-time staff and/or students workers
• Performs other related duties as assigned

Requirements

• Bachelor’s degree
• Minimum of two (2) years progressive student services/special programs experience in an educational institution
• Excellent verbal and written communications skills
• Excellent organizational skills
• Skills in keyboarding, basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel)
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Must have sensitivity to respond appropriately to the needs of the community

Preferred Qualifications

• Master’s degree
• Database Management and presentation software skills
• Banner navigation experience

Working Conditions

• Must be able to occasionally stand; and lift up to ten (10) pounds unassisted
• Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear
• Special vision requirements include ability to adjust focus
• Must be able to work in an environment with a moderate noise level
• This position is responsible for job duties across the College and will split time between more than one campus as a regular assignment

Pay

Minimum salary $55,360

Schedule

Standard College Hours: Monday–Friday, 8:30am–5pm