International Student & Scholar Coordinator

About the role

Reporting to the Associate Director for Operations & Outreach of International Students and Scholars Services (ISSS), the International Student & Scholar Coordinator will oversee all front‑desk and clerical functions and provide Tier‑1 student and scholar immigration support while providing excellent customer service. This position is required to work in person.

Responsibilities

• Greet visitors, answer incoming calls, and help students, scholars, and other ISSS visitors in a courteous, friendly, and timely manner, providing professional, helpful, and high‑quality customer service.
• Oversee pick‑up and shipping services of sensitive immigration materials and other office documents.
• Oversee the organization of front‑desk filing system; print and generate documents for pick‑up and shipment as needed.
• Oversee the ISSS email account; resolve and/or triage emails as appropriate, effectively and promptly.
• Serve as a Designated School Official (DSO) for the F‑1 student program and an Alternate Responsible Officer (ARO) for the J‑1 Exchange Visitor Program.
• Use SEVIS (Student and Exchange Visitor Information System) and Ellucian ISSM (International Student and Scholar Management) to issue I‑20s and DS‑2019s.
• Answer procedural questions and respond to basic immigration requests (e.g., travel signatures, I‑20 reprints).
• Issue letters for students and scholars, when requested by professional staff members.
• Assist the Executive Director by maintaining calendars, scheduling meetings, and supporting special projects.
• Maintain professional staff calendars, schedule appointments, and schedule meetings.
• Provide administrative support to professional staff such as correspondence, reports, filing, database maintenance, maintaining accurate office records, preparing check requests, purchase orders, and other related administrative tasks.
• Manage intake, case tracking, and initial review for certain student/scholar applications, ensuring accurate documentation and timely follow‑up throughout the process.
• Support the development and delivery of ISSS new student and scholar orientations and other programs.
• Maintain equipment and order supplies for the office and maintain a neat and professional work environment.
• Hire, onboard, and oversee student workers.
• Support the office in the development and implementation of ISSS strategy and operations with the goal of continued enhancement of service delivery.
• Perform other duties to support strategic plans for welcoming and supporting Drexel’s international students and scholars.

Requirements

• Minimum of a HS Diploma or GED and 3 years of administrative/clerical experience or equivalent combination of education and work experience.
• Willingness to work and interact with people of various cultures and varying levels of English language proficiency.
• Excellent multi‑tasking and organizational skills with keen attention to detail in a fast‑paced office environment.
• Ability to be a team player, customer service driven, and possess a strong work ethic.
• Ability to maintain confidentiality at all times.
• Ability to learn new databases.
• Excellent verbal and written communication, interpersonal, and analytical skills.
• Proficiency with computer software applications (Microsoft Office Suite and database management).
• U.S. citizenship or lawful permanent residency required to serve as DSO and ARO.
• Ability to pass a criminal background check every four years to serve as an ARO, per U.S. Department of State regulations.

Qualifications

• Bachelor’s Degree and 1 year of experience working with students in a college/university setting (preferred).
• Working knowledge of Student & Exchange Visitor Information System (SEVIS) and Ellucian International Student and Scholar Management (ISSM).
• Working knowledge of Banner, Hyperion, OnBase, Advisor Visitor Tracking (AVT).
• Working knowledge of Federal Education Rights and Privacy Act (FERPA) implications on advising.

Pay

This position is classified as Non‑Exempt, grade H. Compensation for this grade ranges from $18.89 – $28.33 per hour. The offered rate will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Location: University City – Philadelphia, PA.