Coordinator, E-Billing

About the role

This position is based in Austin, Dallas, Houston, Minneapolis, or San Antonio and reports to the Manager, Billing. The Coordinator, eBilling is responsible for the electronic invoice submission process, including the conversion and maintenance of electronic LEDES files, and the submission and administration of electronic invoices through eBilling Hub and specific vendors.

Responsibilities

• Submit electronic billing invoices and manage their progress via eBilling Hub until invoices are accepted by the client.
• Collaborate with other eBillers to ensure a seamless process.
• Maintain logs of all submissions and send timely reminders for rejected invoices until issues are resolved.
• Provide responsive customer service to legal and administrative personnel in domestic and foreign offices.
• Work with billing coordinators across the firm to ensure adherence to policies and procedures; recommend improvements to electronic billing efficiencies.
• Collaborate with the Collections Team to ensure aged electronic invoices are properly submitted.
• Analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies in partnership with the Billing Team; use management reports and troubleshoot issues.
• Meet with lawyers or practice coordinators to discuss electronic billing processes as requested.
• Perform other projects and duties as assigned by management.

Qualifications

• Bachelor’s or associate degree preferred.
• Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment.
• Proficiency in Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• SAP experience preferred.
• LEDES file experience a plus.
• Knowledge of eBilling Hub a plus.
• Strong attention to detail and superior customer service skills.
• Ability to multitask and meet deadlines in a fast-paced environment.

Benefits

• Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
• Pre-tax benefits including health savings and flexible spending accounts.
• 401(k) savings plan and profit-sharing plans (if eligible).
• Fertility benefits to support family-forming journeys.
• Commuter benefits where applicable and student loan assistance refinancing options.
• Competitive paid time off plan with a minimum of 20 days off based on role and tenure.
• Generous paid maternity and paternity leave (minimum 14 weeks).
• Child care support through a backup care program.
• 11 firm holidays.