Coordinator, E-Billing

Responsibilities

• Submit electronic billing invoices and utilize eBilling Hub to manage their progress until invoices are ultimately accepted by the client.
• Work as a team with other ebillers to ensure seamless process.
• Maintain log of all submissions and send timely reminders regarding rejected invoices until the issues are resolved.
• Provide excellent and responsive customer service to legal and administrative personnel in both domestic and foreign offices.
• Work collaboratively with billing coordinators around the Firm to ensure proper policies and procedures are being followed; develop improvements to these policies and to overall electronic billing efficiencies.
• Work collaboratively with the Collections Team to ensure aged electronic invoices are properly submitted.
• Work collaboratively with Billing Team to analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies; utilize management reports and troubleshoot electronic billing issues.
• Meet with lawyers or practice coordinators to discuss electronic billing processes when requested.

Qualifications and experience

• Bachelor’s or Associate degree, preferred.
• Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment.
• Experienced with Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• SAP experience preferred.
• LEDES file experience a plus.
• Knowledge of eBilling Hub a plus.
• Strong attention to detail.
• Superior customer service skills and a team player.
• Ability to multi-task and meet deadlines in a fast-paced business environment.