Coordinator, E-Billing

About the role

This position is based in Austin, Dallas, Houston, Minneapolis, or San Antonio and will report to Manager, Billing. The Coordinator, eBilling is responsible for the electronic invoice submission process, including the conversion and maintenance of electronic LEDES files, and the submission and administration of electronic invoices through eBilling Hub and specific vendors.

Responsibilities

• Submit electronic billing invoices and manage their progress via eBilling Hub until invoices are accepted by the client.
• Collaborate with other eBillers to ensure a seamless process.
• Maintain a log of all submissions and send timely reminders for rejected invoices until issues are resolved.
• Provide responsive customer service to legal and administrative personnel in both domestic and foreign offices.
• Work with billing coordinators to ensure proper policies and procedures are followed and recommend improvements to electronic billing efficiencies.
• Collaborate with the Collections Team to ensure aged electronic invoices are properly submitted.
• Analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies; utilize management reports and troubleshoot issues.
• Meet with lawyers or practice coordinators to discuss electronic billing processes when requested.
• Perform other projects and duties as assigned by management.

Qualifications and experience

• Bachelor’s or associate degree preferred.
• Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment.
• Proficiency in Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• SAP experience preferred.
• LEDES file experience a plus.
• Knowledge of eBilling Hub a plus.
• Strong attention to detail.
• Superior customer service skills and a team player.
• Ability to multi-task and meet deadlines in a fast-paced business environment.

Benefits

• Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
• Pre-tax benefits including health savings and flexible spending accounts.
• Participation in a 401(k) savings plan and profit-sharing plans if eligible.
• Fertility benefits to support family-forming journeys.
• Commuter benefits where applicable and student loan assistance refinancing options.
• Competitive paid time off plan with a minimum of 20 days off based on role and tenure.
• Generous paid maternity and paternity leave (minimum 14 weeks).
• Child care support through a back-up care program.
• 11 Firm holidays.