Coordinator, Dispatch

About the role

The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. This role involves preparing daily records and memos, maintaining filing systems for Driver Vehicle Inspection Reports, completing transportation pouches, developing and updating dispatch schedules, ensuring DOT hours of service compliance, setting up daily tractor/trailer assignments, verifying roadworthiness, keeping maintenance records, calling customers to inform them of delivery time variances, expediting driver manifests, providing timely reports, and communicating effectively with various stakeholders.

Responsibilities

• Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
• Complete transportation pouches including route manifests, invoices, special customer notifications, maps, and stores keys for drivers.
• Develop and update driver and helper dispatch schedule daily.
• Understand DOT hours of service and ensure driver compliance.
• Set up daily tractor/trailer assignment for drivers.
• Verify roadworthiness and keep maintenance records for tractors and trailers.
• Call customers to inform them of variances in delivery times.
• Expedite driver manifests and highlight keys.
• Provide timely reports to immediate supervisor as requested.
• Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers, and managers.
• Meet this position’s physical demands.

Requirements

Qualifications for the Dispatch Coordinator position include:

• A high school diploma.
• Knowledge of mainframe computer software (PeopleSoft) for record keeping/scheduling for drivers and helpers.
• Preferred experience in a Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
• Two years of experience in a similar function (preferred).
• Map reading abilities.
• Understanding of distribution systems.
• Ability to communicate in various methods with different levels.
• Maintain mathematical ability for maintaining schedules.
• Understanding of dispatch issues and procedures.

Qualifications

To qualify for this position, candidates must possess:

• Teamwork and collaboration skills.
• Strong interpersonal skills.
• Effective communication abilities.
• Mathematical aptitude.
• Understanding of dispatch procedures and issues.

Skills

Essential skills for the Dispatch Coordinator include:

• Computer literacy, particularly in mainframe software and Microsoft Office applications.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Attention to detail.

Benefits

McLane offers a comprehensive benefits package that starts on the 60th day of employment:

• Medical, dental, and vision insurance.
• FSA/HSA and company-paid life insurance.
• Vacation and sick leave accrual from day one.
• Paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Pet insurance.
• Parental leave.
• Employee Assistance Programs.
• Discount programs.
• Tuition reimbursement program.

Pay & Schedule

The pay rate for the Dispatch Coordinator position is $21.00 per hour. The schedule is 3rd Shift, covering Sunday nights from 9:00pm-7:30am, and Wednesday, Thursday, and Friday nights from 5:00pm-3:30am.

Schedule

The Dispatch Coordinator works a 3rd shift schedule, which includes:

• Sunday nights from 9:00pm-7:30am.
• Wednesday, Thursday, and Friday nights from 5:00pm-3:30am.

Benefits

McLane provides a range of benefits to its employees, including:

• Medical, dental, and vision insurance.
• FSA/HSA and company-paid life insurance.
• Vacation and sick leave accrual from day one.
• Paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Pet insurance.
• Parental leave.
• Employee Assistance Programs.
• Discount programs.
• Tuition reimbursement program.