Coordinator, Dispatch

About the role

The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Responsibilities include preparing daily records and memos, maintaining filing systems for Driver Vehicle Inspection Reports, completing transportation pouches, developing and updating dispatch schedules, ensuring DOT hours of service compliance, setting up daily tractor/trailer assignments, verifying roadworthiness, keeping maintenance records, calling customers to inform them of delivery time variances, expediting driver manifests, providing timely reports to supervisors, and possessing strong interpersonal skills to discuss dispatch issues with various stakeholders.

Responsibilities

• Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
• Complete transportation pouches including route manifests, invoices, special customer notifications, maps, and stores keys for drivers.
• Develop and update driver and helper dispatch schedule daily.
• Understand DOT hours of service and ensure driver compliance.
• Set up daily tractor/trailer assignment for drivers.
• Verify roadworthiness and keep maintenance records for tractors and trailers.
• Call customers to inform them of variances in delivery times.
• Expedite driver manifests and highlight keys.
• Provide timely reports to immediate supervisor as requested.
• Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers, and managers.
• Meet this position’s physical demands.

Qualifications

• High School Diploma.
• Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers.
• Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
• Two years of experience in a similar function (preferred).
• Map reading abilities.
• Understanding of distribution systems.
• Ability to communicate in various methods with different levels.
• Maintain mathematical ability for maintaining schedules.
• Understanding of dispatch issues and procedures.

Benefits

• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!