Coordinator, Customer Care

Responsibilities

• Provide the Estimating Department with enough information to accurately quote a new or existing design, pass pricing on to the customer after it has been established, and finalize and follow up on quotations (follow‑up on quotes is usually done by Sales & Account Managers).
• Ensure the accurate and timely processing of and the maintenance of existing orders, including expediting, maintaining changes as required by the customer or MSI/SPVG, and keeping the pricing up‑to‑date when changes are made.
• Acknowledge to the customer our committed ship date and negotiate a mutually agreeable ship date if we are unable to meet the customers’ requirements.
• Follow orders from order entry all the way to shipping and keep the customer informed of any delays, involving extensive communication with other departments at SPVG and other SPVG companies.
• Complete processing of New Accounts & Account Changes via the Torch.
• Follow up on Revised PO’s, orders that are in a 4DCC status, sales holds, and credit blocks.
• Relay questions and concerns related to terms, pricing, and various other items to the appropriate Sales Team member.
• Provide backup for other team members when out on planned & unplanned absences.
• Ensure the addressing and resolving of all questions, complaints, and warranty problems.
• Maintain accurate account, contact, activity and opportunity information in D365.

Equipment Knowledge

• Computer
• Telephone
• CRM software
• Microsoft Office

Role Requirements

• Ability to work well in a fast‑paced environment to meet team expectations.
• Understanding and support of company policies and procedures.
• Ability to understand and abide by all safety rules and regulations to perform the job.
• Basic understanding of computers.
• High school diploma, GED, or at least one year of working experience in an industrial‑based environment.
• Excellent communication and interpersonal skills – written and oral.
• Strong computer skills with proven proficiency in Microsoft Excel.
• Strong organizational skills with attention to detail; ability to multi‑task.
• Strong analytical and critical thinking skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all‑inclusive; the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management, as required. Staffing of positions is determined by the company. Employees are required to understand the ISO system and the elements that affect their job, and must prove they can meet the essential duties within 90 days by completing employee training checklist F‑HR‑720 02‑03‑01.