Coordinator, Cross-Dock Operations

About the role

The Coordinator, Cross-Dock Operations is responsible for evaluating pricing and transportation options, supporting the Operations Department, and assisting with day-to-day dock activities.

Responsibilities

• Evaluate pricing and transportation options to provide exceptional customer service
• Carry out assignments in conducting work for EFW and its clients
• Interpret and implement standardized management policies
• Serve as the front-line communicator for customer and vendor disputes
• Manage multiple tasks and work under pressure to meet deadlines
• Identify and manage shipments at risk of service failure
• Communicate promptly and effectively with internal and external clients and service providers
• Maintain 100% compliance with TSA regulations
• Utilize Internet tracking applications to monitor shipment status
• Move freight, stock, or other materials to and from storage or production areas
• Comply with company C-TPAT and TSA security procedures

Requirements

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
• Proficient in completing air and ground shipping documents
• Ability to work outside of normal business hours as needed
• Strong work ethic, positive demeanor, and cooperative attitude
• Professional appearance and image
• Effective problem-solving, interpersonal, written, and verbal communication skills
• Ability to speak English
• Complete customer satisfaction and create repeat business opportunities
• Meet all deadlines 100% of the time
• Knowledge of continental United States geography
• Excellent problem-solving skills
• Able to multi-task and change course quickly
• Interpret information to accomplish business objectives
• Exceptional organizational skills
• Ability to work with groups of people and communicate known concepts

Qualifications

• Minimum of an Associate's degree (or equivalent) in a related field
• 1-3 years of experience in transportation, logistics, or other transportation business
• Experience working with Dangerous Goods/HAZ-MAT certification desired

Skills

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
• Proficient in completing air and ground shipping documents
• Ability to work outside of normal business hours as needed
• Strong work ethic, positive demeanor, and cooperative attitude
• Professional appearance and image
• Effective problem-solving, interpersonal, written, and verbal communication skills
• Ability to speak English
• Complete customer satisfaction and create repeat business opportunities
• Meet all deadlines 100% of the time
• Knowledge of continental United States geography
• Excellent problem-solving skills
• Able to multi-task and change course quickly
• Interpret information to accomplish business objectives
• Exceptional organizational skills
• Ability to work with groups of people and communicate known concepts

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Pay

$21-$25/HR

Schedule

M-F 12pm-9pm