Coordinator, Warehouse Client Services Cross-Dock

About the Company

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients worldwide across air, ground, and ocean freight. A subsidiary of Estes Express Lines, EFW is uniquely backed by Estes Express Lines’ extensive line haul network, offering clients a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

Responsibilities

• Engage in solutions-based communication with clients.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse Management System (WMS) to complete receipts, shipments, and inventory transfers.
• Perform cycle counts in the warehouse and investigate inventory discrepancies.
• Adhere to warehousing best practices and standard operating procedures.
• Assist in moving freight, stock, or other materials to and from storage, production areas, loading docks, or delivery vehicles by hand or using equipment (e.g., trucks, tractors) when authorized for business needs.
• Drive continuous improvement through collaboration with site managers.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW Warehousing client relationships.
• Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up on opportunities to receive feedback and continuously improve processes.
• Act as a liaison between clients, warehouse operations, and administration.
• Coordinate with operations personnel to source transportation for secured moves.
• Ensure specific client expectations are met by working with operations personnel.
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
• Direct drivers to appropriate docks.
• Handle data entry of orders, receipts, shipments, and BOLs.
• Assist with resolving client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Perform other duties as assigned.

Requirements

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• May be required to operate forklifts or pallet jacks when authorized for business needs.
• Excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people, such as other departments, and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions requiring ingenuity and analysis.
• Ability to draw inferences and follow prescribed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and a criminal history background check.
• Must be eligible to work in the United States. EFW Warehousing will not sponsor a new applicant for employment authorization for this position.

Qualifications

• Minimum of a Bachelor's degree (or equivalent) and 1–3 years of experience in Transportation or Warehousing preferred. A combination of experience and/or education will be considered.
• Proficient in warehouse management systems (WMS).

Benefits

• Paid vacation, sick time, and holidays.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Short- and long-term disability plans.
• Life and accidental death & dismemberment insurance.
• Job referral bonus program.

Physical Demands

• Typically sitting at a desk or table; intermittently sitting, standing, walking, or stooping.
• If assisting in the warehouse, capable of individually lifting a minimum of 30 lbs and team lifting a minimum of 70 lbs.
• Frequently required to exert maximum muscle force to lift, push, pull, or carry objects, involving muscular endurance and resistance to muscle fatigue.
• Frequently required to bend, stretch, twist, or reach with body, arms, and/or legs.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Required to see details at close range and at a distance.

Work Environment

• Normal office environment.
• Regular exposure to warehouse conditions, including moving mechanical parts, wet/humid conditions, extreme cold/heat, high/precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration.
• Noise level in the work environment is usually loud.

Position functions with supervision and has no direct reports.