Cross Dock Supervisor

About the role

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

Responsibilities

• Process inbound receiving and outbound shipping transactions accurately within the Warehouse Management System (WMS).
• Audit freight against packing lists, bills of lading, and shipping manifests to ensure inventory accuracy and compliance.
• Partner with third-party logistics (3PL) personnel to facilitate efficient freight flow, trailer loading, and unloading activities.
• Serve as the primary point of contact for shipping discrepancies, damaged freight, and system-related issues by utilizing customer portals and internal processes.
• Ensure all shipping documentation, digital records, and photographic evidence of non-compliant shipments are complete, accurate, and maintained according to company standards.

Work Environment

• Fast-paced warehouse and cross dock environment.
• Frequent interaction with warehouse associates, third-party logistics providers, carriers, and customers.
• Regular walking throughout the warehouse and dock areas to monitor operations.
• Ability to work in varying warehouse temperatures and around moving equipment while following all safety procedures.
• Must be available to work flexible hours, including overtime or weekends as required to support inbound and outbound operations.
• This position is available for a 1st and 2nd shift only.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years of experience in warehouse, cross dock, transportation, or logistics operations.
• Experience using Warehouse Management Systems (WMS), preferably Körber WMS.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience coordinating shipments with carriers and third-party logistics providers.
• Ability to interpret shipping documentation, including bills of lading, packing lists, and manifests.

Personality Traits

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Effective problem-solving and decision-making abilities in a fast-paced environment.
• Customer-focused with the ability to build positive working relationships with internal and external partners.
• Adaptable, dependable, and able to manage changing priorities while meeting operational deadlines.

Benefits

• $25-$30/hr
• Accrue up to five days PTO in first year.
• Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Doc-On-Demand
• Tuition Reimbursement
• Paid Volunteer Day
• Employee Assistance Program