Coordinator, Client Services, GolfNew

About the Role

This position will be responsible for a variety of professional and personal administrative tasks for Golf Division clients, including providing logistical and travel support, assisting with daily requests, and supporting divisional operational and client-related matters. This role can be based in either Excel's New York or West Hollywood offices.

Responsibilities

• Assists Marketing Managers and Agents with client management support, including:
  • Tournament and professional travel (airline, hotel, ground transport, visas, etc.);
  • Concierge requests (reservations, personal needs, family needs, etc.);
  • Social media support; and
  • Logistics for personal service appearances, sponsor commitments and activations, charity events, media interviews, etc.
• Proactively addresses potential requests and needs from clients and provides creative and personalized solutions;
• Interfaces as needed with client families and performance teams (caddies, coaches, trainers, physios, etc.);
• Develops strategic relationships in key concierge areas, PGA Tour and European Tour travel, etc.;
• Responds to fan mail, charitable requests, and general inquiries, as directed;
• Contributes to development of Golf Division marketing materials and recruiting presentations;
• Secures and ships products for clients’ professional, personal, and charitable needs and tracks those products to ensure receipt;
• Assists in ensuring client collateral (e.g., bios and press kits) is up to date and accurately portrayed internally and externally;
• Assists Golf Division with organizational needs, including scheduling meetings and supporting Executives with ad hoc administrative support;
• Records and distributes thorough minutes of Golf Division meetings;
• Serves as a positive culture contributor within a fast-growing, high-paced, and entrepreneurial environment; and
• All other duties as assigned.

Requirements

• Bachelor’s Degree required;
• 1-2 years experience in sports industry or sports marketing required;
• Interest in golf preferred.

Skills

• Proficient with Microsoft Office suite, particularly Excel and PowerPoint;
• Basic proficiency with Adobe Photoshop and Acrobat Pro preferred;
• Superior problem-solving skills and resourcefulness;
• Superior time-management and organization skills and ability to manage multiple projects simultaneously;
• Strong interpersonal skills and ability to effectively communicate to a wide range of audiences, both written and verbally;
• Ability to work effectively in a fast-paced environment while maintaining a strong attention to detail;
• Ability to remain composed in pressure-filled situations;
• High level of commitment to quality work product and organizational ethics, integrity, and compliance;
• Detail-oriented, self-starter with the ability to multi-task and meet deadlines with minimal supervision;
• Highly responsive and accessible;
• Comfort adjusting personal schedule to accommodate client and Golf Division needs, including frequent and time-sensitive work outside of business hours;
• Ability to work both collaboratively as well as autonomously; and
• Ability to demonstrate uncompromised judgment and discretion regarding highly confidential information.

Pay

The pay range for this position is $55,000–$60,000 annually, based on experience.

Schedule

This is a Non-exempt position. Employees are eligible for overtime pay for hours worked over applicable legal thresholds.

Benefits

This position is eligible for benefits and discretionary bonus.