Coordinator, Central Referral Office (CRO)

Job Specific Duties And Responsibilities

• Utilizes EMR to coordinate inbound and outbound referrals for CARTI providers and services.
• Ensures appropriate documents are provided with outbound and inbound referral order/request, based on agreed upon policy.
• When documents are not provided, conduct the necessary follow-ups to obtain documents.
• Registers patient in Centricity and contacts patient to schedule appointment based on agreed upon scheduling policy by provider.
• Compiles new patient packet and sends to new patients when applicable and notifies referring provider of patient appointment.
• Work is subject to general review only and requires considerable accuracy and responsibility.
• Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position.
• Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
• Provides customer service functions to include addressing patient, hospital and provider inquiries and complaints from all sources in a timely manner.
• Initiates necessary corrections to patient charts and attempts to repair damage done to relationship with patient.
• This will require interaction with co-workers, physician offices, hospital, insurance carriers, and administration. Success indicated by problems being resolved by team member requiring little director intervention.
• Participates in patient satisfaction initiatives.
• Completing performance reviews and handling disciplinary actions of direct reports, as needed.
• Maintaining, reviewing and approving timesheets and vacation requests for the CRO team.
• Provide ongoing training to CRO team, as needed.

Education, Certification, Licensure, Registration

• High School Diploma or GED

Experience, Knowledge, Skills And Abilities

• 3 years of medical office scheduling experience.
• 1 year of management experience preferred.
• Working knowledge of specialized practices, equipment EMR and procedures.
• Ability to organize, analyze and prioritize work.
• Exhibit exceptional communication and negotiating skills to interact with payers, providers and patients.
• Detail oriented.
• Ability to multitask.
• Ability to work closely with others and function as a team member.
• Must possess the initiative and drive to take a project from beginning to a successful completion.
• Basic knowledge of medical terminology and anatomy.
• Reasoning Ability.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Interpersonal Skills.
• Must interact and communicate both verbally and in written form.
• Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• The work environment described here are representative of those an employee encounters while performing the essential functions of this job.
• This position involves potential exposure to infectious diseases.
• Colleagues are offered appropriate vaccinations and safety training.