Coordinator, Care Services

About the role

The ALS Association is the largest ALS organization in the world, funding global research collaborations, assisting people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocating for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it.

Responsibilities

• Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals.
• Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups.
• Refers to Care Services Manager for complex case-expertise area.
• Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association.
• Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families.
• Cook up referrals to ALS Association programs as well as healthcare providers and community agencies.
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database.
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
• Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub.
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association.
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required.
• Minimum of 3 years related professional experience including direct care and/or case management experience.
• Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred.
• Knowledge of clinical and ethical regulations.
• Must have and maintain a valid drivers’ license.
• Ability to work nights and/or some weekends (as required).
• Experience with volunteer management preferred.
• Strong computer skills and proficiency with Microsoft Office products.
• Good understanding of databases, such as Salesforce.
• Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough follow-up.
• Skilled communicator, with superior interpersonal, verbal and written skills.
• Able to handle confidential information and maintain high confidentiality.

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• short-term and long-term disability coverage
• basic life insurance
• well-being benefits
• paid time off
• several paid holidays