Coordinator, Assessment

About the role

The Assessment Coordinator position involves assessing the needs of walk-in and telephone callers, scheduling initial psychiatric assessments, triaging patients to appropriate services, responding to treatment inquiries, and facilitating a smooth transition into the admission process.

Responsibilities

• Assesses walk-in and phone callers to determine appropriate services or referrals and schedules initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answers inquiry calls regarding treatment and facility services, presents treatment options, documents calls, and sets appointments for callers seeking treatment.
• Collaborates with business office staff to ensure an efficient admission process and refers or triages patients to other treatment sources when appropriate.
• Provides clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintains an appropriate stock of forms and supplies to support the Care Coordination Department.
• Checks in patient belongings, processes consent forms, coordinates admission paperwork, schedules assessment appointments, orients patients to units and outpatient programs, assists with discharges, and sends documentation to referral sources within required timeframes.
• Performs other duties as assigned.

Requirements

Reports to: Director of Assessment
FLSA Status: Non-exempt
Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Qualifications

• Education: High School Diploma or GED preferred.
• Experience: Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.

Skills & Abilities

• CPR and de-escalation certification required within 30 days of hire.