Coordinator, Access Center, Norton King's Daughters' Medical Office, 8a-4:30p

Responsibilities

• Schedule medical provider appointments for patients within medical primary care and specialty offices
• Schedule appropriately based upon clinical protocols, availability, and payor source
• Act as a liaison between patients and physician offices
• Function in an environment which requires teamwork and flexibility to provide quality patient care
• Manage appointment requests from both phone calls (inbound and outbound) and electronic requests
• Support physician offices through management of designated work-queues
• Perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on-the-job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

• Required: One year customer service experience with external and/or internal customers
• Desired: Bilingual in Spanish & English
• Desired: One year experience in a medical office