Coordinator, Norton Medical Group Access Center, 9a-5:30p

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Serving as a support to physician offices through management of designated work-queues
• Performing in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

• One year customer service experience with external and/or internal customers
• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office