Coordinator, Norton Medical Group Access Center, 8:30a-5p

About the Role

The Access Center Coordinator completes a variety of tasks to ensure a proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Functioning in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Performing in a high-volume setting, directly interacting with and addressing customer needs

Requirements

• One year of customer service experience with external and/or internal customers

Qualifications

• Bilingual in Spanish and English (preferred)
• One year of experience in a medical office (desired)

We provide comprehensive on-the-job training. If you are passionate about taking care of patients and our community, we encourage you to apply.