Coordinator, Patient Access

Position Summary

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Essential Duties and Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.

Pay Range

Pay Range 19.55 up to 29.33 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.