Coordinating Nurse

Key Responsibilities

• Triage incoming calls to ensure appropriate resolution of medical situations, escalating issues when necessary.
• Monitor and manage open cases through to closure, ensuring optimal medical outcomes and financial compliance.
• Provide pre-travel and evacuation medical assistance, including coordination of medical evacuation services and health/travel information.
• Review case records and report findings to evaluate service quality and compliance.
• Maintain strict confidentiality of client information in accordance with HIPAA and other relevant regulations.
• Implement cost containment strategies in all managed cases.
• Perform other duties as assigned.

Required Skills And Knowledge

• Strong customer service and telephone communication skills.
• Basic proficiency in using personal computers and software applications.

Required Competencies

• Proven triage experience.
• Excellent interpersonal and verbal communication skills.
• Strong prioritization and critical thinking abilities.
• Ability to manage stress effectively in a fast-paced environment.

Required Work Experience

• Minimum of 3 years recent experience in ICU, ER, or related medical field (subject to approval by the Medical Director).
• PREFERRED: Experience in flight nursing, telephone triage, aviation, maritime, or international assistance.

Required Qualifications

• Current Registered Nurse (RN) license in the state of Arizona, or ability to obtain one.
• Must provide proof of application for a temporary license within 2 weeks of employment.
• Permanent AZ licensure must be obtained within 4 months of start date.
• CURRENT ACLS certification.

Language Requirements

• Effective written and verbal communication skills in English.
• Additional language capabilities are a plus.

Travel / Rotation Requirements

• Travel may be required for other MedAire nurse opportunities, such as Coordinating Nurse Escort assignments.