COO

About the role

For our client, we are seeking a COO to join the team of a leader in the Legal & Accounting space. This is a highly strategic leadership role for an operations executive who can shape the infrastructure, systems, and execution model of a rapidly growing personal injury law practice. The COO will oversee enterprise operations, drive technology-enabled transformation, and strengthen the organization's ability to deliver a better client experience at scale. This leader will partner closely with senior leadership to build scalable processes, improve efficiency, and support national expansion while maintaining strong financial and operational discipline. Location: Remote

Responsibilities

• Own and drive business and operational strategy across the organization
• Lead the transition to a proprietary AI-powered operating system
• Drive enterprise-wide AI adoption and automation in business and legal operations
• Integrate AI throughout the client journey to enhance efficiency and client experience
• Build operational infrastructure to support approximately 100,000 active clients
• Optimize staffing and workflows to expand capacity while controlling headcount growth
• Create scalable processes that support national expansion

Qualifications

• Significant executive leadership experience in the personal injury industry with a focus on strategic planning
• Proven success in scaling a law firm or personal injury organization to 8-10 figure revenues across multiple jurisdictions
• Exceptional business and financial acumen, including profitability and corporate governance
• Experience leading enterprise AI implementation within regulatory and ethical frameworks
• Strong technology background in CRM, case management, and data analytics
• Deep understanding of the personal injury client lifecycle and case management protocols
• Demonstrated ability to build scalable infrastructure and processes for rapid growth

Benefits

• Opportunity to lead a nationally expanding law firm with aggressive growth plans
• Engagement in cutting-edge AI and technology transformation initiatives
• Chance to shape operational strategies that directly impact client experience and case outcomes
• Work in a dynamic environment focused on innovation and efficiency
• Potential for significant professional growth and leadership impact

Pay

$350,000 – $500,000 annually