Conversational AI Developer / Chatbot Developer (CW) / AI Agent Engineer / Automation Agent Developer

Agent Design and Development

• Build conversational AI agents, chatbots, and virtual assistants using platforms like Voiceflow, Botpress, Microsoft Power Virtual Agents, or similar tools
• Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively
• Configure agent integrations with APIs, databases, CRM systems, and third-party applications
• Test and iterate on agent performance based on user feedback and analytics

Workflow Automation

Requirements Gathering & Solution Design

• Collaborate with stakeholders to understand business needs and pain points
• Translate business requirements into technical specifications for low-code implementation
• Evaluate which processes are suitable for automation or agent-based solutions
• Create documentation including flow diagrams, user guides, and technical specifications

Testing & Quality Assurance

• Conduct thorough testing of agents and workflows across various scenarios and edge cases
• Perform user acceptance testing with stakeholders
• Debug issues and optimize agent responses for accuracy and user satisfaction
• Ensure data security and privacy compliance in all implementations

Maintenance & Optimization

• Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction
• Analyze usage patterns and conversation logs to identify improvement opportunities
• Update agents with new capabilities, improved responses, and expanded functionality
• Maintain version control and documentation for all deployments

Training & Support

• Provide training to team members on using and maintaining deployed agents
• Create user documentation and knowledge base articles
• Offer ongoing support for agent-related issues and questions
• Share best practices and lessons learned across the organization

Qualifications and Education Requirements

• 2+ years of experience building solutions on low-code/no-code platforms
• Demonstrated experience creating AI agents, chatbots, or automated workflows
• Strong understanding of user experience and conversation design
• Ability to work independently and manage multiple projects
• Background in business analysis, process improvement, or software development
• Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform)
• Experience with prompt engineering and LLM integration
• Familiarity with Agile methodologies