Conversational AI Engineer - Google/GECX & Code Agents

Job Summary

At TTEC Digital, we design, deploy, and optimize next-generation customer-facing agentic workflows. As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX), you will build multi-agent applications using CX Agent Studio and implement Code Agents with programmatic SDKs (e.g., cxas-scrapi) and custom Python/TypeScript tool callbacks. This role focuses on merging low-code visual canvas building with custom-coded logic for deterministic agent hierarchies.

What You'll Be Doing

• Develop multi-agent architectures using modular, hierarchical networks (Root/Steering agents and Sub-agents).
• Write custom code tools and callbacks in Python or TypeScript to extend agent capabilities.
• Leverage GECX Engineering CLI and tooling for automated code-first workflows (e.g., cxas lint, cxas llm-lint).
• Design generative playbooks and control flows with structured XML-like instructions.
• Program enterprise integrations via Model Context Protocol (MCP) or secure OpenAPI webhooks (e.g., databases, CRMs, CCaaS networks like Genesys, Avaya).
• Automate quality and evaluation (CI/CD) with simulation frameworks and golden-scenario test cases.

Skills And Experience

• Bachelor's degree in computer science or equivalent practical experience.
• 3+ years building conversational AI solutions, virtual agents, or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js (JSON payloads, RESTful APIs, cloud-hosted webhooks).
• Hands-on experience with Git-based developer workflows and CLIs.
• Experience with GECX Code Agent tooling (e.g., cxas-scrapi SDK).
• Technical understanding of Dialogflow CX, CX Agent Studio, or similar frameworks.
• Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and telephony integration (SIP/RTP, CCaaS).
• Solid grasp of prompt engineering safety, blocklists, and programmatic fallback behaviors.
• Experience with BigQuery or Google Cloud Logging for conversation traces and performance metrics.

Compensation And Benefits

• Eligible for annual incentive program.
• Benefits include medical, dental, vision, tax-advantaged health care accounts, financial/income protection benefits, and paid time off (PTO) and wellness time off.

About TTEC Digital

TTEC Digital pioneers engagement and growth solutions for exceptional customer experience. We are an equal opportunity employer committed to diversity and inclusion.

Additional Notes

This job posting will remain open until an adequate applicant pool is identified. We may use AI tools to support parts of the hiring process.