Conversational AI Engineer

Primary Responsibilities

• Lead clients in the architecture and design of Conversational AI solutions
• Help drive the design and implementation of solutions, ensuring they meet client requirements, industry standards, and best practices
• Collaborate with business stakeholders and executives, enterprise and solution architects, cloud engineers, and other teams to understand requirements, use cases, and business objectives
• Ensure quality, integrity, and governance standards are met throughout the engineering lifecycle
• Stay current with the latest advancements in CAI and related technologies, evaluate their potential impact on the organization, and recommend relevant solutions
• Create and maintain technical documentation, architectural diagrams, and best practices
• Partner with Delivery, and Support teams to find opportunities to reduce the manual effort needed to complete deployments

Qualifications & Skills

• Consulting, Pre-sales or post-sales experience working with external clients across a variety of industry markets
• Understanding customer-facing pre-sales or consulting roles
• 8+ years of experience demonstrating technical concepts, including demos, presenting and white-boarding
• 5+ years of experience designing architectures within a public cloud (AWS, Azure or GCP)
• 5+ years of experience with the core discipline of choice (listed above)
• Proficiency in conversational design
• Experience with cloud platforms like AWS, Azure, or GCP and their services (e.g., S3, BigQuery, etc.)
• Solid understanding of CAI best practices and design principles
• Familiarity with contact center solutions and concepts, including call, chat, and SMS, call routing, etc.
• Experience with emerging generative features of current CAI technologies, including Vertex AI Agent Builder and Dialogflow Playbooks and Tools
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders

Education

Bachelor's Degree or equivalent experience required.

Travel Expectation

Up to 10%