Conversational AI Engineer - Google/GECX & Code Agents

What You'll Be Doing

Develop Multi-Agent Architectures: Build and configure modular, hierarchical agent networks (Root/Steering agents and targeted Sub-agents) using a combination of the CX Agent Studio canvas and programmatic Code Agents
Write Custom Code Tools & Callbacks: Program specialized backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript to extend agent capabilities beyond basic natural language prompts
Leverage GECX Engineering CLI & Tooling: Run automated code-first developer workflows utilizing uv environments and the cxas CLI for structural static linting (cxas lint) and advanced semantic instruction validation (cxas llm-lint)
Design Generative Playbooks & Control Flows: Author and maintain structured, XML-like agent instructions (, , ) that natively hook into custom Python tools ({@TOOL: custom_script}) and sub-agent routing syntax ({@AGENT: specialized_subagent})
Program Enterprise Integrations: Seamlessly hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya) via Model Context Protocol (MCP) or secure OpenAPI webhooks
Automate Quality & Evaluation (CI/CD): Script programmatic, golden-scenario test cases and simulation evals using simulation frameworks to test multi-turn agent trajectories, preventing hallucinations and conversational regressions before sync-to-prod

Skills and Experience You Will Bring

• Bachelor’s degree in computer science, engineering field, or equivalent practical experience
• 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows
• Strong proficiency in Python or TypeScript/Node.js, with hands-on experience handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks
• Hands-on experience building with Google’s GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK, Python-based agent foundries)
• Good technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks
• Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony (SIP/RTP) or CCaaS partner environments
• Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors (e.g., before_model_callback or after_tool_callback hooks)
• Experience with BigQuery or Google Cloud Logging to programmatically extract conversation traces, search text transcripts, and build data-driven performance metrics

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.