Conventions Specialist (Hybrid - Auburn, MA)

Responsibilities

• Manage convention event processes after the initial event request and approval, including confirming inventory availability and communicating with event owners
• Manage overall order processing and coordination within the department
• Plan inventory for events to achieve inventory fill rate goals
• Create, track, and manage convention events in accordance with established procedures
• Maintain and update event inventory master files
• Process and coordinate convention shipment requests from warehouse and field locations
• Provide product recommendations and consult with internal stakeholders on event needs
• Partner with Marketing and Sales to support product requests for conventions, laboratory events, and meetings
• Cook up with warehouse teams to manage shipments and maintain inventory levels
• Purchase replacement products for lost or damaged inventory
• Prepare daily, weekly, and monthly reports
• Resolve issues and complete follow-up activities within established service level agreements
• Stay current on promotions, policies, procedures, product updates, and system changes
• Ensure compliance with federal and state regulations, company policies, and grant committee processes
• Identify and escalate requests requiring compliance review
• Recommend process improvements to increase operational efficiency
• Maintain weekly and monthly operational reports
• Provide backup support across the department
• Mentor Convention Coordinator I team members

Qualifications

• A minimum education level of a High School Diploma, with an advanced degree preferred
• Excellent organizational skills with the ability to prioritize workload and manage multiple tasks
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to consult with internal stakeholders and provide product guidance
• Strong problem-solving and follow-up skills
• Ability to work collaboratively with Marketing, Sales, Logistics, Warehouse, and cross-functional teams
• Experience with SAP for order management and event tracking
• Ability to analyze reports and maintain inventory records
• Ability to work remotely with an appropriate home office setup
• Ability to sit for extended periods and work at a computer throughout the day
• Ability to use the telephone for extended periods
• Reliable attendance and punctuality

Preferred Qualifications

• Enhanced product knowledge related to convention and event support
• Experience mentoring or training team members