Convention Service Manager

Job Number: 26104637 | Location: 201 Village Blvd, Princeton, New Jersey, 08540 | Schedule: Full Time | Pay Range: $70,000 - $75,000

This hotel is owned and operated by an independent franchisee, Remington Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the Role

To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments, and clients to ensure consistent, high-level service throughout all phases of property events. Ensures property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements.

Responsibilities

• Know your work schedule and follow it with a high degree of reliability.
• Work in a cooperative and friendly manner with fellow associates.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat, and orderly work area.
• Read, understand, and follow all policies, procedures, and practices as stated in the Associate Handbook.
• Inform management promptly of any work-related problems or guest complaints.
• Practice “aggressive hospitality” and provide guest satisfaction.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Comply with all applicable federal, state, and local laws and ordinances as they apply to the hotel, guests, and associates.
• Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.).
• Negotiate with guests and other patrons for banquets, meetings, and other functions, including suggesting menus, bar setups, and room arrangements as per policy and procedure.
• On completion of negotiations, inform other departments of arrangements in writing to assure success of the function.
• Work closely with setup personnel for all catering functions to ensure maximum utilization of facilities.
• Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval.
• Train, coordinate, and supervise the duties of the banquet captain and banquet staff.
• Maintain budgeted sales quotas.
• Solicit banquet business, correctly enter bookings in diary, and finalize these functions.
• Handle changes in information listed on Banquet Event Orders (BEO) effectively.
• Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program, and publishing BEOs for distribution.
• Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space.
• Perform MOD (Manager on Duty) responsibilities as directed by property policy.
• Accurately prepare weekly forecasts for banquet functions.
• Provide site tours to potential customers of the hotel’s banquet facilities.
• May perform additional duties as required.

Requirements

• Previous experience in hotel convention sales or related industry.
• Performs all job duties and responsibilities in an honest and ethical manner and in compliance with all laws, regulations, and Company policies.
• Proficiency with MS Word, Excel, and PowerPoint.
• Excellent communication and public speaking skills.
• Must come from a hotel background.

Essential Functions

• Able to communicate accurately and effectively in verbal and written form with guests and associates to respond accurately and completely, give directions, instructions, information, answer questions, and provide service as required.
• Use arithmetic to calculate catering/sales figures.
• Stand, walk, or sit for varying lengths of time.

Physical Requirements

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits

• Health Benefits
  • Medical Insurance coverage to help meet your healthcare needs.
  • Dental Insurance to support preventive and restorative dental care.
  • Vision Insurance for routine eye exams, glasses, and contact lenses.
• Wellness & Support
  • Employee Assistance Program (EAP) providing confidential resources and support for mental health, emotional well-being, work-life balance, financial guidance, and other personal concerns.
• Family Benefits
  • Paid Parental Leave to support employees as they welcome and bond with a new child.
• Financial Security
  • Life Insurance coverage to provide financial protection and peace of mind for you and your loved ones.
  • 401(k) Retirement Plan through Fidelity to help you save for your future.
  • Company Matching Contributions to help grow your retirement savings faster.

This company is committed to supporting employees through a benefits program that promotes health, financial wellness, and a positive work-life balance.