Controls Service Technician

About the role

The Controls Service Technician will provide technician support for Building Automation Systems (BAS), service contracts, monitoring contracts, system upgrades, facility up-fits, and controls-related time and material jobs.

Responsibilities

• Follows the work schedule as directed by the Resource Coordinator.
• Responsible for installing, servicing, and commissioning products and systems on assigned projects and ensuring customer satisfaction.
• Uses a variety of hand tools and meters, follows blueprints or engineering specifications, to install, diagnose, repair, and program Building Automation Systems.
• Performs preventive maintenance, site surveys, replacement and modifications of systems and equipment as needed or requested by customers.
• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work.
• Maintains Building Automation Systems by inspecting Trend Logs, Reports, Time of Day Schedules, Applications, Hardware, and Programming.
• Communicates job status and documents work by completing paperwork on each job and backing up appropriate files to network servers.
• Serves as a direct customer contact.
• Supports HVAC Field Technicians by providing technical assistance and offering guidance.
• Provides training and follow-up training at a customer’s site.
• Determines parts to order for repairs and timeliness of need.
• Provides technical support to customers.
• Regular travel requirements with occasional overnight travel.
• Inspects vehicles by checking vehicle condition and literature supplies.
• Complies with OSHA, Customer, and Brady Safety Standards.
• Flexibility to work overtime/weekends as required.

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
• Continually look for ways to improve our processes and ability to serve our customers effectively.
• Improve personal performance on a continual basis.

Customer Service

• Provide responsive, professional, and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with customers in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long-term customer relationships.
• Immediately address any customer’s concerns and requests the involvement of other Company personnel as required.

Safety

• Follow all company safety programs and report any non-compliance to your Team Leader.
• Notify Team Leader or Safety Manager of any unsafe conditions.
• Proper PPE equipment must be used at all times when necessary.
• Report all accidents and injuries to your Team Leader and HR immediately.
• All monthly training topics on safety completed and done during the month due.

Qualifications

• Education and/or Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school in HVAC, Computer Science, or Computer Science-related field; minimum three years of related field experience; working knowledge of Microsoft Windows operating systems, tools, Facility LAN infrastructure, and Networking concepts; must be familiar with Trane and various other HVAC products.
• Computer Skills: Microsoft Office.
• Certificates, Licenses, Registrations: Valid driver's license.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Physical Demands: Occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; constant standing, walking, reaching, and gripping; material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs.; must be able to talk and hear; vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; work environment requires working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions; exposure to moving mechanical parts and heavy equipment; exposure to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration.

Other Requirements

• Ability to pass drug screening.
• Ability to prove US employment eligibility.

Benefits

We offer a comprehensive benefits package including Medical, Dental, and Vision insurance, Life & AD&D insurance, Short and Long Term Disability, 401(k)/profit sharing, and Paid Time Off.