Controlled Substance Specialist, Inventory Control

About the Role

Under direct supervision, and working within a secured or restricted area, the Controlled Substance Research Clerk performs routine, detail-oriented clerical tasks with an analytical focus and strong client-service orientation. This position collaborates closely with the client and internal team members to support daily operations, including ongoing communication regarding processed data, system functionality, and file maintenance inquiries or issues. The role manages the flow of data and information between the client, Inmar, and the vendor, while maintaining a solid understanding of all company services and reporting capabilities.

Responsibilities

• Prioritize work items according to client service-level agreement (SLA) requirements.
• Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner.
• Manage inbound returns to prioritize RA issuance based on customer requirements.
• Adhere to prescribed routines and practices; maintain detailed, accurate files and records.
• Work efficiently and accurately in an atmosphere of frequent interruption.
• Prioritize and manage multiple tasks requiring extensive and timely follow-up and completion.
• Proceed independently and carry out assignments to completion with minimal instruction.
• Communicate with installation and programming staff to resolve data issues.
• Receive and respond to client requests and inquiries through written and oral communications.
• Work with the client to develop, refine, and maintain new processes per the client’s specifications.
• Facilitate the return authorization process for product held in Company centers for return to supplier.
• Initiate internal correspondence requiring action from other departments.
• Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information.
• Determine appropriate reports to be used for ad hoc client requests.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School diploma (or its equivalent) required.
• 1-3 years of experience in the logistics, manufacturing, trucking, or warehouse industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Legally authorized to work in the U.S.
• Proven interpersonal and communication skills, and the ability to delegate and prioritize work.
• Bilingual is a plus but not required.
• Competent with Microsoft Office and Google suites; experience using basic office equipment.
• Able to follow standard operating procedures and instructions.
• Able to work in an environment that is not climate-controlled.
• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (overtime) as needed.

Physical Demands

• Use hands to handle objects – Frequently.
• Reach with hands or arms – Frequently.
• Talk or hear and read instructions – Frequently.
• Stand, kneel, or stoop and lift 20 pounds – Frequently.
• View items at a close range – Frequently.

Frequency definitions:

• Rarely: up to 25% of the time.
• Occasionally: between 25% - 50% of the time.
• Frequently: between 50% - 75% of the time.
• Constantly: more than 75% of the time.

Skills

• Personal Credibility: Achieves success using the ability to develop, maintain, and strengthen partnerships with others internally or externally.
• Teamwork: Advanced communication skills used to lead a team.
• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Curious: Assesses circumstances using experience and a variety of information gathered.
• Communication: Contributes to strategy for their team.

As an Inmar Associate, you put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients to meet their needs. You treat clients and teammates with courtesy, consideration, and tact, and build collaborative relationships to achieve objectives.

Benefits

Eligible associates have access to:

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance options.
• 401(k) retirement plans with company match.
• Flexible Spending Accounts (FSA/DCA).
• Paid time off and 11 paid holidays.
• Family-building benefits, including maternity and parental leave.
• Wellness and mental health counseling services.
• Concierge and work/life support resources.
• Voluntary accident, critical illness, and hospital indemnity insurance.
• Perks and discount programs.

Please note that eligibility for some benefits may depend on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

Pay

The hiring pay rate for this position is $18.06 per hour. Incremental pay increases are provided at 3 months and 12 months of employment. This is a non-exempt, hourly role eligible for overtime in accordance with federal and state laws. Additional compensation may include:

• Safety bonuses based on meeting defined performance and compliance requirements.
• Shift differentials, where applicable (e.g., for evening or late shifts).