Control Room Operator - Second Shift

Responsibilities

• Maintain clear and professional communication over radio channels, ensuring all messages are conveyed in a timely manner.
• Document all incidents, alarms, and activities in the Routine Daily Activities log and other required reports.
• Ensure the proper reporting of any artwork-related incidents to the Registration department, including emergency responses related to art.
• Conduct and disperse daily inventory of keys, badges, and radios to the proper staff.
• Grant/remove access to badges/badge readers via access control software.
• Maintain knowledge of equipment and the ability to problem-solve with the equipment.
• Maintain knowledge of the buildings and grounds to report activity.
• Communicate issues to the workforce as soon as they are detected.
• Document the collected footage for subsequent review.
• Monitor traffic in galleries, grounds, and ANP via CCTV and radio.
• Monitor and control the Lutron system to ensure lights are properly functioning during events and after hours, turning lights on or off as needed.
• Monitor Simplex Fire systems.
• Monitor and control the EnteliWEB system for active alarms; promptly notify on-call Facilities staff regarding important alarms (e.g., boilers, chillers).
• Oversee system for motion alarms, badge activity, and remote access control for doors (e.g., dock, exterior).
• Monitor CCTV feeds across the property, ensuring the proper functioning of cameras and reviewing footage when necessary for incidents or safety concerns.
• Grant/remove access to badges/badge readers via access control software.
• Monitor the Garden Terrace Gate and allow access to staff and vendors when the Security Rover is not present.
• Submit software and hardware tickets to Freshdesk.
• Operate within FCC guidelines and regulations while transmitting on radio channels.
• Coordinate security responses to emergency situations, such as fires, medical incidents, and security threats, while ensuring effective communication on all radio channels.
• Allocate and deploy security staff based on the evaluation.
• Manage and document daily staff activities, breaks, call-ins, and absences.
• Issue and manage keys, radios, and access badges, maintaining accountability and following up on unreturned items.
• Participate and complete the required courses through Newfields University.
• Operate within FCC guidelines and regulations while transmitting on radio channels.

Requirements

• Ability to remain calm and composed in high-pressure situations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, guests, and emergency responders.
• Strong attention to detail and ability to document and report incidents accurately.
• Basic understanding of art security, including handling artwork and related emergencies.
• Ability to work independently and as part of a team, including managing and coordinating the activities of other security staff.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Proficiency in writing is essential for recording incidents, compiling reports, and keeping precise records.
• Presentation of safety measures and museum rules in a clear manner.
• Expertise in fundamental mathematics, including addition, subtraction, multiplication, and division, is essential for security operations.
• Proficiency in using military time to fulfill job responsibilities is also required.
• Skilled in detecting unusual actions or behaviors signaling potential security issues.

Qualifications

• Two to five years related experience and/or training; or equivalent combination of education and experience.
• Applicant must have a high school diploma/GED equivalent and the ability to complete the required Security training for the position.
• Proficiency in the use of computer programs such as Microsoft Office (Word/Outlook/Excel).

Physical Demands of the Work Environment

• Requires a diverse range of physical activities and sensory abilities.
• Employees are expected to have the ability for various movements such as standing, walking, climbing, flights of stairs, and sitting.
• The role demands sensory acuity to perform tasks requiring sharp vision and keen hearing, taste, and smell.
• Ability to sit for long periods while monitoring screens.