Control Room Operator (2nd Shift Security)

Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus. And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

About the role

Working under the direction of the Director of Protective Services and as an integral member of the Protective Services team, this position works to ensure the safety and security of the Museum collection, staff and visitors. The role includes workplace safety, fire safety systems, video management systems, access controls and the prevention of situations that could jeopardize the safety and operation of the Museum. Additionally, the Control Room Operator is responsible for monitoring and dispatching security personnel to stations and various situations throughout the campus.

Responsibilities

• Ensure the protection of visitors and staff, the Collection, and all Museum physical property by:
  • Monitoring visual observations of all campus spaces, ensuring the integrity of all points of entrance and exit.
  • Monitoring access control system and respond to abnormalities accordingly.
  • Monitoring and responding to all life safety alarms, i.e., fire systems, etc.
  • Functioning as a dispatcher for all radio and telephone traffic as required.
  • Maintaining appropriate logs and files.
  • Creating and filing security reports.
  • Remaining current on all policies and procedures.
  • Conducting numerous walking patrols of the building as assigned, between 3-5 miles on average per shift.

Education and Experience

• A high school diploma or equivalent required.
• Minimum 1 year of experience in security, safety or a closely related field.
• Experience with security video management systems and use of specialized databases, and programs used to manage physical security.

Specialized Knowledge, Competencies and Abilities

• Excellent verbal and written skills.
• Obtains and maintains Heartsaver Certification (CPR and AED).
• Customer Focused - excellent interpersonal skills with the ability to handle sensitive situations with diplomacy and promote positive relations with visitors and staff.
• Decision Making - identify issues, problems and opportunities; gathers and interprets information; chooses appropriate action or involves other in the decision making process when needed.

Physical Requirements and Work Environment

• Position requires ability to move quickly through buildings and across campus in response to protective services concerns; must be able to continuously use radio to send and receive transmissions.
• Requires vision adequate to make accurate visual assessment of potential security problems; occasionally lifts and moves up to 25 lbs;
• Use of computer and related software applications;
• Use of patrol vehicles, and carts;
• Able to stay alert and focused for long durations;
• Able to walk and stand for long periods;
• Able to work day, night, holidays, during inclement weather;
• Able to work extended hours.

Benefits

• Employee Assistance Plan
• Museum Family Membership
• Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!