Control Room Officer - Night Shift

Duties and Responsibilities

• Maintains visitor registers and assists staff, visitors, volunteers, and delivery personnel using non-public entrances and loading docks.
• Monitors multiple systems and equipment, including but not limited to CCTV, Burglar Alarm, Fire Alarm, and Access Control.
• Responds promptly and properly to exceptions in Museum conditions, including but not limited to alarms, building/property damage, electrical interruptions, gas/water leaks, flooding, and temperature/humidity controls.
• Performs receptionist duties for non-public entrance and answers switchboard calls as requested.
• Maintains key and card control and inventory.
• Prepares reports of shift activities, incidents, and accidents including but not limited to regular and irregular and unauthorized activities, vandalism, damage, fires, and thefts.
• Patrols buildings, and grounds to prevent, report, and manage security and safety issues and concerns including unauthorized, unsafe, unsecure, and suspicious activities/conditions.
• Able to follow emergency procedures including but not limited to increasing patrols and moving posts, notifying staff members, emergency responders, University of Louisville authorities, and utilities; the administration of first aid and CPR; and leading evacuations, traffic management, and crowd control.
• Executes assignments and projects, including but not limited to: inspections of equipment and facilities; training of staff; escorts of people, collections, valuables, and negotiables; routinely works as gate and security officer; and assists with other work, projects, and programs, and scheduling as requested.
• Makes preparations for and participates in evacuations, if necessary for weather, fire alarms, or other threats.
• Reports incidents and problems affecting the building to the Building Services Manager and the Manager of the affected area.
• Receives and evaluates requests for security services and dispatches personnel as appropriate.
• Contacts 911 for Police, Fire, EMS, or other appropriate emergency personnel as needed in response to alarm events and threats to the safety and security of museum guests, employees, contractors, and assets.
• Maintains awareness of Museum schedule and events.
• Routinely works as Security Officer or Gate Officer.
• Requisitions equipment and supply needs through the Security Supervisor.

Qualifications

• Professional presence, effective verbal communication skills, and the ability to remain calm when working in difficult situations.
• Experience functioning independently, prioritizing, and being flexible for interruptions and changing priorities.
• 1+ year of Security experience preferred.