Control Operator-Police - Internal Applicants

Job Summary

This position serves as the primary radio communications operator for EMS, fire, and police first responders. Incumbent in this position is responsible for receiving and evaluating emergency and non-emergency calls for fire, medical, and police services agencies. Incumbent monitors assigned radio channels and coordinate all radio communications as necessary, including dispatching appropriate units and following established protocols.

Position Responsibilities

• Processes emergency and non-emergency requests received via telephone, radio, or in person
• Remains apprised of all fire, EMS, and police officials within the authority of the 911 Center for the county
• Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately
• Acquires and maintains certifications as required by the division
• Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
• Operates specialized platforms and technology systems for informational checks and requests to include CJIS associate systems, wrecker ordering systems, and report database systems to include records management system access
• Maintains confidentiality at all times

Qualifications

• High School Diploma or equivalent and must be certified and trained as a Telecommunicator
• Excellent hearing and eyesight
• Able to manually enter information into various systems by keyboard typing and be capable of physically sitting for long periods at an assigned workstation
• Able to pass a full-scope background investigation, including psychological and physical examinations
• Cannot be convicted of a felony and most misdemeanor crimes which involved moral turpitude
• Able to attain IDACS certification and maintain certification
• Able to pass critical assessment test and certification courses successfully to complete the MESA Communications training program
• Able to read a map and provide directions, monitor road and weather conditions, and make necessary adjustments
• Able to communicate effectively as diligence is required for every transmission, every day
• Able to work under extremely stressful conditions

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Details

• Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions
• Physical Conditions: Sitting at a desk the majority of the day, some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds, tasks may involve extended periods of time at keyboard or workstation, tasks require the ability to perceive and hear sounds and see visual cues or signals, tasks require the ability to communicate orally
• Working Conditions: Open 24 hours, seven days a week, including holidays. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs
• Life Insurance Employee Only (rates per $1,000 per month): Basic: No Cost, Optional Life Insurance Employee Only (rates per $1,000 per month) Additional