Contracts Manager

About the role

The Operations Contract Manager is responsible for strengthening contract management and governance across IDEMIA Secure Transactions' Payment Services Business Unit in North America and Latin America. Working closely with Sales, Legal, Finance, Delivery, Operations, Customer Success, Program Management, and senior leadership, this role ensures customer contracts are effectively managed throughout their lifecycle, from commercial readiness and risk identification through post-signature governance, change request coordination, contract amendments, renewals, and close-out activities. The role also plays an important part in improving how contract management is executed across the business. By helping implement consistent processes, governance practices, and contract management tools, the Operations Contract Manager increases visibility into contractual commitments and commercial performance, supports transformation initiatives, drives operational efficiency, and helps protect contractual value. Acting as a central point of coordination across stakeholders, the role ensures contractual obligations are understood, managed, and aligned with business objectives while promoting continuous improvement and effective risk management.

Responsibilities

Contract Operations & Governance

• Support governance of strategic and high-risk customer contracts throughout the contract lifecycle.
• Monitor contractual obligations, milestones, actions, risks, and governance activities to support successful contract execution.
• Coordinate complex change requests, including stakeholder alignment, approval tracking, documentation, and amendment preparation.
• Support contract amendments, renewals, close-out activities, and lessons learned reviews.
• Provide visibility into commercial performance, including MVC/MRC commitments, billing reconciliation, indexation, discount governance, scope changes, and operational leakage.
• Support governance forums, escalation processes, and reporting for strategic customer agreements.
• Contribute to pre-signature activities by identifying contractual risk areas and coordinating relevant subject matter experts.

Business Transformation & Process Improvement

• Support Contract Management transformation initiatives aligned with global business objectives and operating model expectations.
• Assess existing processes and support implementation of standardized ways of working across regions.
• Support implementation and adoption of contract management tools, repositories, dashboards, workflow solutions, and Salesforce integrations.
• Define and monitor key performance indicators related to contract operations, governance, efficiency, and risk management.
• Prepare reporting and recommendations for senior leadership.
• Drive stakeholder adoption of new processes and governance practices across regional and functional teams.

Sales Enablement & Knowledge Sharing

• Deliver training on contract standards, governance processes, risk identification, and approved ways of working.
• Provide practical guidance to business stakeholders while coordinating Legal, Finance, and other subject matter experts as needed.
• Maintain contract playbooks, clause libraries, checklists, and approval frameworks.
• Support stakeholder understanding of contractual commitments and post-signature obligations.
• Facilitate knowledge-sharing and best-practice sessions across regional teams.

Qualifications

• Minimum 8 years of experience in contract management, contract operations, commercial management, business transformation, or legal-commercial roles.
• Bachelor's degree in Law, Business, Finance, Project Management, or a related discipline.
• Experience supporting complex commercial agreements and strategic customer contracts in an international environment.
• Strong understanding of contract lifecycle management, contractual risk management, commercial governance, and post-signature contract administration.
• Experience working within matrixed, multi-country organizations and influencing cross-functional stakeholders.
• Strong commercial and financial acumen, including an understanding of pricing mechanics, contractual value, and operational risk.
• Experience using CLM platforms, Salesforce, contract repositories, workflow tools, dashboards, and reporting solutions.
• Experience in revenue assurance, contract compliance, commercial audit, contract remediation, or operational excellence is a plus.
• Contract Management (WorldCC/IACCM), Legal Operations, Project Management, Business Excellence, or Continuous Improvement certifications are a plus.