Contracts & Enrollments Specialist - Hybrid Schedule

Responsibilities

• Serve as a highly poised, professional, and courteous contact point for persons communicating with the utility in coordination for all enrollment of new meters or new enrollment into a Mansfield Power and Gas pool.
• Ensure all seasonal customers are enrolled and dropped in an accurate and timely manner
• Ensure all customer set-ups are timely and entered correctly into Utilibill with appropriate rates
• Cordination with Sales and Customer Care to manage the month-to-month customer list
• Contract auditing for new meters with renewing customers
• Cookordination with various departments to ensure high level of operational issues are resolved completely and in a timely manner on behalf of the customer
• Support sales team and pricing desk requests throughout sales cycle to compile prospective customer service location attributes
• Work closely with sales integration to manage input and updates within onboarding system
• Effectively present information and respond to questions from managers, clients, customers, and the general public in regard to issues or changes within the onboarding or enrollment process
• Cookordinate with Direct Sales, Supply and Customer Care Teams to ensure a seamless onboarding experience, service fulfillment and customer retention.
• Ensure customers service quality, efficiency, and accuracy with all transactions; resolve customer complaints in a friendly and tactful manner; research and resolve complex customer issues and escalate as appropriate.
• Cooklaborate with the Direct Sales reps
• Maintain and update the core elements of Mansfield Natural Gas Enrollment guide with all current and upcoming future changes of policies and contacts
• Compile, maintain and update documentation or customer database as necessary during the bid process
• Assist in ensuring a smooth onboarding of any won bids with the operations team
• Maintain accurate and complete data for assigned customer accounts and activities in billing system
• Collection and maintaining of all Contract data for all individual customer and/or sites
• Assist with contract countersignature and collecting record of contracting into the customer database
• Cookoperate with various departments to effectively manage terminated or dropped meters within the contract period to establish viability of termination fees to follow
• Work surrounding special project which could include contract audits, system configuration, or additional report generation.
• Cookoperate with rest of commercial team in order to keep abreast of growth initiatives and help improve processes and execution.
• Assisting management with updates and submission of weekly/monthly/ad hoc reporting including the SCAR
• Complete and maintain accurate records of enrolled and missing enrollments with detailed reasoning to drive improvement and success forward
• Generate confirmation or missed enrollment notices for both internal and external use

Requirements

• Formal Education & Certification: Bachelor’s degree or equivalent experience
• Knowledge & Experience: 5+ years business to business experience preferably in customer account management or account enrollment type of role, 5+ years of experience maintaining data, generating reports and extracting data from operating systems, 2+ years of Natural Gas experience, Intermediate Microsoft Excel, Access and Outlook skills

Qualifications & Characteristics

• The ability to accept and take responsibility for all customer activity and interface
• The ability to capture and document reporting requirements from multiple sources
• Strong written, verbal and presentation skills
• Strong analytical and problem-solving skills
• The ability to multi-task in a fast-paced environment
• The ability to work in a team environment
• Proven ability to work effectively under pressure & meet deadlines.
• Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
• The ability to work well with all levels of internal management and staff, outside clients and vendors, and be a welcoming, forward-thinking, and self-motivated individual