Contracts and Customer Data Coordinator
About the role
Responsible for managing contracts, customer master data, and compliance processes across North and Latin America. Acts as a coordinator between legal, contract management, and global customer data teams while supporting distributor network initiatives and cross-functional projects. Ensures accurate documentation, process adherence, and alignment with company policies, ethics, and business objectives.
Responsibilities
- Ensure sales contracts and frame agreements are updated and valid
- Maintain the internal contract database
- Updated and maintain customer master data in SAP
- Regional liaison to the network legal team
- Regional support for the contract management team
- Regional representative on the global customer master team
- Ensure contractual documents (or relevant information) are communicated and retained as required
- Create, develop and comply with local work instructions
- Maintain training material
- Engage in strategic campaigns and initiatives to manage Distributor Network in North and Latin America
- Participate in cross-functional projects with Network(Strategy), Marketing, Finance and Technical Teams
- Prepare presentations for Senior Leadership
- Support and execute project work assigned to the Network & Distribution Team
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Adhere to company and professional ethics governing the handling of confidential information and the observation of confidentiality
- Maintain professional relationships with company employees, clients and customers, both internal and external
- Represent the company professionally in all interactions both internally and externally
- Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code Of Conduct
Requirements
- Strong knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for contract processing, and evaluation of customer satisfaction
- Previous experience using analytical, organizational, and administrative skills to identify and solve problems
- Previous experience in Project Management fields
Qualifications
- Bachelor's degree in Business or Sales and 3 years of experience in supply chain, distribution management, project management, service operations; or 7 years of experience in related fields
Skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Knowledge of SAP and other relevant software
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.